FAQ - Frequently asked questions

    Find answers to the main questions about our platform. Could not find what you need? Contact our team.

    General

    What is Zenifra?

    Zenifra is a Brazilian platform for publishing, scaling, and managing web applications simply and efficiently.
    We offer operations in Brazil, Portuguese support, and accessible pricing for developers and companies.

    What makes Zenifra different?

    Highlights include operations in Brazil with low latency, initial credits when creating an account, Portuguese support, an intuitive interface, and competitive pricing.
    We also follow Brazil’s data-protection law (LGPD).

    Is Zenifra a Brazilian company?

    Yes. Zenifra Serviços Tecnologia LTDA is a Brazilian startup founded in 2025 and headquartered in São Paulo.
    Our operation is focused on companies and developers serving users in Brazil.

    How does the free trial work?

    You receive R$30.00 in credits when creating your account to test the platform.

    There are also the free and db-free plans. Both are limited to two units per account.

    Services and features

    Which technologies are supported?

    You can publish applications through GitHub or Docker/OCI and create PostgreSQL and MariaDB databases. Check the documentation for current flows and options.

    Does Zenifra support AI models?

    Yes. Zenifra offers AI resources for businesses that need more predictable operations and specialized support in Brazil.

    Which models are available today?

    Current support includes the Qwen3.6 35B A3B model. See the AI documentation for current limits and integration options.

    Can I migrate an existing application?

    Yes. Talk to our team to assess the most appropriate migration path for your application.

    Does it offer automatic scaling?

    Yes. You can configure HTTP auto-scaling to adjust application capacity according to demand.

    Where does Zenifra operate?

    Zenifra serves the Brazilian market with an operation focused on low latency and LGPD compliance.

    What are the limits of each plan?

    Limits vary by plan. Check the pricing page and documentation for the available resources.

    Can I have a database?

    Yes. You can create PostgreSQL and MariaDB databases and define version, replicas, and storage in the console.

    Payments and billing

    Which payment methods are accepted?

    We accept credit card, PIX, and bank slip payments.

    Is there a data-transfer charge?

    Check the pricing page and your plan details for applicable limits and conditions.

    How does billing work?

    We offer monthly and annual billing options. Invoices are available in the console and are sent by email when applicable.

    Can I cancel at any time?

    Yes. You can cancel your subscription in the console. Renewal conditions follow the contract and payment model you selected.

    Is there a refund policy?

    Refund conditions are presented at the time of purchase. In exceptional cases, contact support.

    Security

    How is data security handled?

    Zenifra applies security measures to protect data in transit and at rest, with continuous controls and monitoring.

    Is my data safe from attacks?

    The platform maintains protection and incident-response mechanisms. For guidance on your project, contact support.

    Is Zenifra compatible with LGPD?

    Yes. Zenifra maintains privacy policies and processes for personal-data requests in accordance with LGPD.

    How does data replication work?

    Availability and data protection depend on the service and plan configuration. Check the documentation for current details.

    Do you offer free SSL?

    Eligible projects receive automatic SSL certificates. Check the documentation for custom-domain requirements.

    Support

    How does technical support work?

    We offer Portuguese support through official channels, in addition to public documentation. The global response SLA is up to two business days.

    What is the support response time?

    The global support response time is up to two business days. Our team provides follow-up through the support channel.

    Do you offer a help desk or documentation?

    Yes. We have documentation with tutorials, step-by-step guides, and answers to common questions.

    Can I schedule a demo?

    Yes. Talk to our team on WhatsApp to discuss a demonstration.

    Technical

    How do I deploy an application?

    You can publish through GitHub or from a Docker/OCI image. Check the documentation for a step-by-step guide.

    Can I configure environment variables?

    Yes. You can configure environment variables directly in the console.

    How do logs work?

    The console provides logs to follow application execution and investigate issues.

    Can I configure scheduled tasks?

    Check the documentation for the currently available features and options.

    Still have questions?

    Our team is ready to help you find the best solution for your business.

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