FAQ - Frequently asked questions

Zenifra is a Brazilian platform for publishing, scaling, and managing web applications simply and efficiently.
We offer operations in Brazil, Portuguese support, and accessible pricing for developers and companies.

Highlights include operations in Brazil with low latency, promotional credits when you create your account, while the promotion is available, Portuguese support, an intuitive interface, and competitive pricing.
We also follow Brazil’s data-protection law (LGPD).

Yes. Zenifra Serviços Tecnologia LTDA is a Brazilian startup founded in 2025 and headquartered in São Paulo.
Our operation is focused on companies and developers serving users in Brazil.

New users receive R$30.00 in credit while the promotion is available.

There are also free plans: 1 HTTP project, 1 PostgreSQL, 1 Valkey Cache, and 1 Valkey Queue per organization.

Yes. On Zenifra, each organization can create 1 HTTP project, 1 PostgreSQL, 1 Valkey Cache, and 1 Valkey Queue for free, plus 5 GB of Storage, without adding a card. Sign-up asks for a Brazilian CPF or CNPJ, a Brazilian mobile number, and an address in Brazil. See how other platforms compare in Where to host your application in Brazil without paying IOF.

You can publish applications through GitHub or Forgejo (built with Node.js, Python, Bun, Go, Java, or PHP) or from a Docker/OCI image, and create PostgreSQL, MariaDB, Valkey, and ClickHouse databases. Check the documentation for current flows and options.

Yes. Zenifra offers AI resources for businesses that need more predictable operations and specialized support in Brazil.

Zenifra offers a catalog of AI models priced per million tokens. See the current list on the AI page and in the documentation.

Yes. Talk to our team to assess the most appropriate migration path for your application.

The one that runs the database in the same region as the application, close to your users. For users in Brazil, Zenifra publishes on every GitHub push and runs managed PostgreSQL, MariaDB, Valkey, and ClickHouse in the same place, with a private connection between the application and the database. See the comparison with Vercel, Heroku, Render, and Railway in GitHub deploys with a managed database and AI.

On Zenifra, the AI API uses an OpenAI-compatible endpoint and is paid from the organization credit, added by PIX or boleto, in reais and without IOF. Prices are per million tokens, in reais, and each key can have a daily and a monthly quota.

There are Brazilian PaaS options such as Zenifra, which keep GitHub or Docker image deploys with automatic HTTPS and managed databases, plus local clouds and VPS plans where you run the environment yourself. All of them bill in reais and run in Brazil. See the comparison and costs in Brazilian alternatives to Railway, Heroku, and Vercel.

Push the same image to a registry, create a Zenifra project from it with the port and variables, create the database in the same region, and restore a dump with pg_restore. After testing on the platform URL, point your domain. The code does not change.

For users in Brazil, Zenifra brings the application, a managed database, and an AI API into the same console, paid from the same balance in reais. To reduce vendor lock-in, use a Docker image, standard PostgreSQL, and the OpenAI-compatible API.

Zenifra runs managed PostgreSQL in São Paulo, with support in Portuguese by email and WhatsApp and automatic backups on every plan. Paid plans start at R$ 11.90 a month, plus R$ 0.20 per GB of disk.

Yes. You can configure HTTP auto-scaling to adjust application capacity according to demand.

Zenifra serves the Brazilian market with an operation focused on low latency and LGPD compliance.

Limits vary by plan. Check the pricing page and documentation for the available resources.

Yes. You can create PostgreSQL, MariaDB, Valkey (key-value, cache, and queues), and ClickHouse in the console, choosing the plan, version, and storage that apply to each database type.

We accept credit card, PIX, and bank slip payments.

With a provider that has servers in Brazil and bills in reais. On Zenifra, the infrastructure is in São Paulo and billing is in reais, by PIX, boleto, or card, so there is no IOF on an international purchase. See the full math in Where to host your application in Brazil without paying IOF.

Check the pricing page and your plan details for applicable limits and conditions.

You choose hourly billing (the project's total hours in the cycle are rounded up to the next full hour), monthly, or yearly for each project; Scheduled Jobs are billed per execution minute. Invoices are available in the console and are sent by email when applicable.

Yes. You can cancel your subscription in the console. Renewal conditions follow the contract and payment model you selected.

Refund conditions are presented at the time of purchase. In exceptional cases, contact support.

Zenifra applies security measures to protect data in transit and at rest, with continuous controls and monitoring.

The platform maintains protection and incident-response mechanisms. For guidance on your project, contact support.

Yes. Zenifra maintains privacy policies and processes for personal-data requests in accordance with LGPD.

Availability depends on the service and plan: some plans have replicas with high availability. PostgreSQL, MariaDB, ClickHouse, Key-Value, and Queues include automatic backups in the plan, kept for 3 to 30 days depending on the plan, with restores handled by support. Check the documentation for current details.

Eligible projects receive automatic SSL certificates. Check the documentation for custom-domain requirements.

We offer Portuguese support through official channels, in addition to public documentation. The global response SLA is up to two business days.

The global support response time is up to two business days. Our team provides follow-up through the support channel.

Yes. We have documentation with tutorials, step-by-step guides, and answers to common questions.

Yes. Talk to our team on WhatsApp to discuss a demonstration.

You can publish through GitHub, Forgejo, or from a Docker/OCI image. Check the documentation for a step-by-step guide.

Yes. You can configure environment variables directly in the console.

The console provides logs to follow application execution and investigate issues.

Yes. With Scheduled Jobs you run a task from a Docker image or a GitHub repository on a cron schedule (UTC), billed per execution minute.