Terms of Use

5.1 Eligibility

To use the services, you must be at least 18 years old, have legal capacity to enter into contracts, and not be legally barred from using data-processing services.

5.2 Registration

Registration requires truthful, accurate, and complete information. You are responsible for keeping it up to date and for all activity performed through your Account. Access credentials are personal and non-transferable.

5.3 Account Security

You must use strong and unique passwords, keep credentials confidential, report unauthorized use, and complete the two-step verification required at every login, preferring the authenticator app when possible. Zenifra is not responsible for losses resulting from compromised credentials.

6.1 Permitted Use

When using the Platform, you agree to:

• Use the services only for legal and lawful purposes.
• Comply with all applicable laws and regulations.
• Not attempt to access systems, networks, or data without authorization.
• Not perform activities that may compromise service stability.
• Keep adequate backups of your own data.

6.2 Prohibited Use

It is expressly prohibited to:

• Host, distribute, or promote illegal, defamatory, or offensive content.
• Perform denial-of-service attacks or unauthorized-access attempts.
• Use resources for cryptocurrency mining without authorization.
• Send spam, malware, or conduct phishing.
• Resell or redistribute services without authorization.
• Use the Platform in a way that harms other Users or the Platform itself.
• Store or transmit content that infringes third-party rights.

6.3 Suspension and Termination

Zenifra may suspend or terminate accounts that breach these Terms, contain illegal content, or represent a security risk. The User may close their Account at any time through the console.

6.4 Customer Responsibilities and Hosted Data

The User is responsible for content, personal and sensitive data, legal bases, consents, backups, secrets, tokens, private keys, environment variables, and settings entered in Projects. Zenifra provides the platform and may act as a processor for customer-hosted data, without controlling the purpose defined by the customer.

Integrations with code repositories, private registries, domains, DNS, payments, and AI resources require appropriate permissions, credential protection, and compliance with the respective third-party terms.

6.5 AI features

The AI API forwards your requests to third-party model providers and returns the generated response, as described in the Privacy Policy. Responses may contain errors or inaccuracies: you are responsible for reviewing them and for how you use them, and for not sending content that is illegal or that you are not authorized to send. Requests may be refused by the providers’ content policies, and usage is billed according to the current price catalog.

7.1 Service Plans

We offer different plans with distinct features and limits. Details of features, limits, and prices are available on the pricing page.

7.2 Billing

Services are charged according to the selected plan, by debiting the organization Credit (item 7.5). Charges may be collected in advance or at the end of the usage period, depending on the plan type. Applicable taxes will be added according to current law.

7.3 Non-payment

If, at the end of 2 (two) consecutive closed monthly cycles, amounts due remain unpaid, the Account is blocked and Projects may be paused. From the 3rd (third) consecutive monthly cycle without payment, Projects may be deleted, including automatically. Zenifra may also charge credit-recovery costs.

7.4 Refunds

We do not offer refunds for partial periods of use or for Credit added to the Account (item 7.5), without prejudice to the rights the law grants to consumers. Cancellations are processed at the end of the current billing cycle. Specific conditions for annual plans are presented at the time of purchase.

7.5 Credit

Payments by PIX, boleto, or card add Credit to the organization, used to pay for applications, databases, and AI features. Credit can be used only on the platform, is non-refundable, cannot be converted into cash or transferred to third parties, without prejudice to the rights the law grants to consumers. Promotional Credit has no monetary value and follows the rules of the respective campaign.

8.1 User Ownership

You retain all rights to your Content. By sending materials, you grant Zenifra a worldwide, non-exclusive, royalty-free license to host, process, and display the Content solely to provide the contracted services.

8.2 Zenifra Ownership

The Zenifra Platform, including software, design, logos, marks, and documentation, is the exclusive property of Zenifra Serviços Tecnologia LTDA or its licensors. No right of use beyond the contracted services is granted.

8.3 Feedback

Suggestions or feedback about the Platform may be implemented without any obligation of compensation or recognition.

9.1 Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. ZENIFRA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

9.2 Limitation of Damages

UNDER NO CIRCUMSTANCES WILL ZENIFRA, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM USE OF THE SERVICES.

9.3 Exceptions

The limitations do not apply to intellectual-property infringement, willful misconduct or gross negligence, indemnification obligations by our representatives, or breaches of legal obligations.

13.1 Governing Law

These Terms are governed by the laws of the Federative Republic of Brazil. The courts of São Paulo, State of São Paulo, are elected to settle disputes.

13.2 Communications

Official communications may be sent by email to the registered address or through the console. You are responsible for keeping your email address updated.

13.3 Assignment

You may not assign rights or obligations under these Terms without Zenifra’s prior consent. Zenifra may assign them in a merger, acquisition, or asset sale.

13.4 Severability

If any provision is held invalid or unenforceable, the remaining provisions remain in force.

13.5 No Waiver

Zenifra’s failure to exercise any right does not constitute a waiver of that right or of future exercises.